Faculty are on the front lines; we are frequently the first go-to person for students who are experiencing technical difficulties while working in their online courses. Perhaps one of the most important tools in many Blackboard courses is the Assessments tool (for Quizzes, Tests, and/or Assessments). Providing students with a short sample quiz helps them become familiar with the tool and gives them a head start in troubleshooting any technical problems that may arise during online testing.