POSITION ANNOUNCEMENT

Date:                                    August 12, 2009

Posting Title:                      Online Program Coordinator (title code: 4167/Public Education Specialist 2)  

Requisition:                        9979

Department:                       UC Berkeley Extension, On-line Learning

Location:                             Berkeley, CA

Salary:                                 $31,500-$56,700(DOE)

First Review Date:             This requisition will remain open until filled

JOB DESCRIPTION: 

Established by UC Berkeley in 1891, UC Berkeley Extension is one of the largest and oldest continuing education operations in the United States. As a self-supporting organization, Extension offers more than 1,500 personal enrichment and professional development classes in multiple locations around the San Francisco Bay Area and online. Extension’s enrollments total approximately 31,000 annually.

The UC Berkeley Extension Online department is a part of the UC Berkeley Extension, the continuing education arm of the University of California, offering courses for college and professional credit, certificate programs in a variety of fields, and noncredit seminars and programs of professional and general interest. Administered by UC Berkeley Extension, UC Berkeley Extension Online currently offers more than 120 online courses.

Under the guidance of the Director, this position involves designing, conducting, promoting, and supporting various online public educational programs. This position researches and assesses educational needs and interests for targeted public segments of online learners, and develops programs, materials, technology and learning approaches accordingly. This position coordinates the entire online learning experience for the learners and provides programmatic support as well as policy guidance for the instructors. This position seeks opportunities to increase student enrollment and retention in online certificate programs, professional sequences and courses.

RESPONSIBILITIES:

• Assists in planning and scheduling online course offerings and identifying online course topics. Provides administrative and logistical support for some of the department’s most complex online programs. Establishes and maintains files for online courses, students and instructors. Arranges logistical support for online courses and programs including instructor and developer payments, systems support, computers, photocopying, course readers, textbook orders, catering orders, support staff including word processing of forms and correspondence.  Independently negotiate service providers for most cost effective arrangements when needed for online programs. Monitor enrollments to ensure maximum numbers. Recommend course cancellations to ensure smooth operation of courses and programs. Perform off-site duties (including occasional evening, early morning, and weekend work) as needed to accomplish departmental program goals. Independently implement repeat offerings of courses. Plan for additional sections of highly enrolled courses and arrange for instructors as needed to meet enrollment demand.

• Work with Director to determine existing and future needs of the audience including identifying course topics, instructors, objectives, methods of instruction and locations. Under the guidance of the Director, develop individual online courses based on course sequencing, input from students and instructors, assessment of needs and trends, past performance and identify potential audience. Propose depth and breadth of course content, methodology and format. Solicit new course proposals from existing instructors and evaluate unsolicited course proposals.  Work directly with instructors to secure academic approval for courses, including assisting them in developing course outlines for the Course and Approval Process. 

• Assist Director in developing marketing strategy to reach out to companies and organizations who are interested in custom online learning opportunities; writing proposals for contract training; developing and delivering contract workshops and courses including intensive short courses, and academic credit classes.
  
  
• Assists Director in developing strategic market plans and targets audience.  Reviews, edits and ensures accuracy of catalog copy for courses in the portfolio. May prepare and edit brochure copy and other promotional material in coordination with Extension’s CMS department.  Implements additional internal/external promotions that may include phone calls, composing letters, mailings and writing and designing desktop flyers. Organizes webcasts, information sessions, instructor orientations and special events. 

• Responds to inquiries from students, potential enrollees, and faculty using all available resources to market the value of UC Extension programs and courses. 

• In collaboration with instructors, professional organizations and others determines target audience for programs and develop marketing plans and budgets.  Evaluate success of promotional efforts. 

• Assists in evaluating and adjusting course curriculum or presentation through student or participant evaluations.  Based on course evaluations and feedback by instructors and students, advises Director of need for revision in existing courses and work directly with instructors to revise course format.

• Assists in developing, preparing and reconciling budgets for program.  Prepare budgets for courses and seminars, prepare periodic budget analyses, and negotiate instructor fees and course expenses.  Monitor actual income and expenses compared to course budgets and take action to remain within budget. 

• Assists in conducting analysis, prioritizing work assignments and developing program recommendations.

·         The University of California, Berkeley is committed to diversity in its staff, faculty, and student body, and invites all qualified people to apply, including minorities and women, veterans and individuals with disabilities. AA/EEO

·         We offer a diverse working environment, competitive salaries, and comprehensive benefits.

·         This position has been designated as sensitive and may require a criminal background check. We reserve the right to make employment contingent upon successful completion of a criminal background check.

·         For more information about UC Berkeley Extension, please visit: www.unex.berkeley.edu

TO APPLY:

Please apply online at: http://jobs.berkeley.edu/

Referencing Job #9979

REQUIREMENTS & QUALIFICATIONS:

Required:

Education, Training and Experience:

• Bachelors degree in related area and/or equivalent experience/training. Continuing education in related field required.

Knowledge, Skills and Ability:

• Working knowledge of departmental and campus policies and procedures; knowledge of educational program content and objectives; knowledge of online program coordination and management.
• Working knowledge of delivering online public educational programs.
• Working knowledge of current online public education programs and trends.
• Working skills to produce and deliver online programs.
• Working knowledge of conducting needs assessment for online courses and programs.
• Good analytical skills to understand how business needs can be addressed through the design and delivery of online education programs.
• Good reading, verbal, written and interpersonal communication skills, and good presentation skills.
• Uses student management databases; uses business software systems in completion of assignments (e.g., Word, Excel, Access, Outlook).